OBJECTIVES

By the end of this training, participants will be able to:

Integrate, combine, and apply a range of value-adding negotiation skills

Understand and utilize key communication tools to improve your influence on others

Improve the results of your negotiations by following key principles and procedures

Optimize your pre-negotiation preparation to ensure improved outcomes

Improve comprehension and focus

Perform better when juggling people and priorities

Understand, recognize, and manage negotiation tactics and negative behaviors

Recognize different behavioral types and learn ways to relate better to others

TARGET PARTICIPANTS

Supervisors, team leaders, Staff and administration, Secretaries, and technical professionals who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.

COURSE CONTENTS

1. Day One:

Effective Communication

Identify the communication styles and how to adapt to people who have different styles

Learning to be assertive in communicating with others

Body language and tones in communication

Develop active listening skills

Assertiveness and Interpersonal Skills

Provide positive & constructive feedback

Dealing with disagreement

2. Day Two: Negotiation Skills

1. Is Negotiation About Winning and Losing?

What is negotiation?

Identifying different approaches to reaching an agreement

Reviewing the negotiation outcomes

2. The Negotiation Process: Principles

Understanding key principles of successful negotiation

Examining the negotiation process: An overview

Implementing principled negotiation

Developing procedures for preparation

Uncovering interests and objectives: Finding out what the other party wants and needs; bringing your interests alive

Identifying your own and others’ behavior styles in the negotiation context